{"id":5801,"date":"2024-01-05T21:45:00","date_gmt":"2024-01-05T20:45:00","guid":{"rendered":"https:\/\/artgalerie-tc.com\/faqs\/"},"modified":"2024-01-09T15:40:49","modified_gmt":"2024-01-09T14:40:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/artgalerie-tc.com\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

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FAQ's<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_toggle title=”You have seen a work of art that is unfortunately already sold out. Would you like to have it anyway?” style=”square_outline”]If you have discovered a work of art that is already sold out, we would be delighted to hear from you! Please contact us by e-mail. Please enclose a picture of the artwork you would like and describe in detail in which format and with which frame you would like to have it. In order to realize your individual commissioned art, we need your full name, delivery address and, if applicable, the billing address. Please also provide us with your e-mail address and telephone number so that we can inform the shipping service provider. We will contact you immediately, confirm the order and arrange everything else. Thank you for your interest in our art!<\/i>[\/vc_toggle][vc_toggle title=”How do I get in touch to order a work of art?” style=”square_outline”]To order an artwork, please send us an e-mail with your desired artwork or a description according to your ideas. You can also send us a picture of a work of art that you like. Please describe the desired artwork in terms of color, pattern, frame and format.<\/i><\/p>\n

We also need the following information to place an order:<\/i><\/p>\n

– Full name<\/i><\/p>\n

– Delivery address<\/i><\/p>\n

– Billing address (if different)<\/i><\/p>\n

– E-mail address<\/i><\/p>\n

– Telephone number for the shipping service provider<\/i><\/p>\n

This information helps us to process your order efficiently. After receiving your e-mail, we will contact you as soon as possible to confirm the order and discuss all further steps. Thank you for your interest in our art!<\/i>[\/vc_toggle][vc_toggle title=”What happens after I have sent my information?” style=”square_outline”]As soon as we have received your information and there are no further questions,
\nwe order the necessary materials for your artwork. We will keep you informed about every
\nstep of the process.[\/vc_toggle][vc_toggle title=”How long does it take to create a work of art?” style=”square_outline”]The production of a work of art usually takes three to four weeks. We
\nwill start work as soon as all materials have arrived and will inform you as soon as your project is underway.[\/vc_toggle][vc_toggle title=”Will I receive a preview of my ordered artwork?” style=”square_outline”]Yes, after your artwork has been completed, we will send you an invoice as well as
\nPhotos and clips of your artwork. So you can get a first impression of the result
\nwin before it is sent to you.[\/vc_toggle][vc_toggle title=”How will my artwork be shipped?” style=”square_outline”]Your artwork will be shipped after payment of the invoice. You will receive
\na tracking number that you can use to track the shipping status online.[\/vc_toggle][vc_toggle title=”What should I bear in mind during delivery?” style=”square_outline”]Please check the packaging on receipt for any damage such as holes
\nor cracks. If you notice any external damage, please document this in the presence of the deliverer.[\/vc_toggle][vc_toggle title=”Can I order a work of art in a size that is not listed?” style=”square_outline”]Yes, we also offer customized solutions. Contact us with your specific requirements and we will do our best to fulfill your wishes.[\/vc_toggle][vc_toggle title=”How are the artworks packaged for shipping?” style=”square_outline”]The artworks are carefully and securely packed to prevent damage during transportation.
\navoid. We use robust packaging materials for every parcel.[\/vc_toggle][vc_toggle title=”What happens if my artwork is damaged during transportation?” style=”square_outline”]Please record the damage upon delivery with the shipping service provider and have it logged.<\/p>\n

In the unlikely event of damage during transportation, please contact us immediately. We will find a solution to your satisfaction, such as a repair, replacement or refund.[\/vc_toggle][vc_toggle title=”Can I add a personal message if the artwork is a gift?” style=”square_outline”]Naturally. Just let us know during the ordering process and we will include a personalized message of your choice.<\/span>[\/vc_toggle][vc_toggle title=”How can I pay for my artwork?” style=”square_outline”]We accept various payment methods, including bank transfer, PayPal and credit card. You will find the exact options available at the checkout.<\/span>[\/vc_toggle][vc_toggle title=”Is there a guarantee on the works of art?” style=”square_outline”]Yes, we guarantee the quality and authenticity of all artworks sold. If you have any questions about the care or preservation of your artwork, we will be happy to help you.<\/span>[\/vc_toggle][vc_toggle title=”How can I contact the artist directly?” style=”square_outline”]For direct inquiries, please send an e-mail to info@artgalerie-tc.com and we will forward your message accordingly.<\/span>[\/vc_toggle][vc_toggle title=”Does the gallery also offer frames for the artworks?” style=”square_outline”]We can offer frames as an additional option. Please specify when ordering if you would like a frame and we will advise you of the available options and prices.<\/span>[\/vc_toggle]\t\t

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Wurden Ihre Fragen noch nicht beantwortet? Dann f\u00fcllen Sie gerne das Kontaktformular aus und ich beantworte all Ihre Fragen!<\/strong><\/span><\/h1>\n\t\t<\/div>\n\t\t[vc_column_text woodmart_inline=”no” text_larger=”no”]
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