Frequently asked questions

Buying and payment

How can I pay?

You will see the available payment methods at checkout. An overview is available under Payment methods. All prices include statutory VAT.

Are the works really one of a kind?

Yes. Every work is a hand-painted original, made only once, signed on the back and delivered with a certificate of authenticity.

Is there a guarantee on the artworks?

We guarantee the quality and authenticity of every artwork we sell. If you have questions about caring for your work, we are happy to help.

Can I add a personal message if the work is a gift?

Of course. Simply add it in the comment field when ordering and we will include a personal message of your choice.

Do you offer frames?

Many works are already delivered framed, as stated in each description. If you would like a frame for an unframed work, get in touch and we will share the available options and prices.

Shipping and delivery

Which countries do you deliver to?

We deliver to all EU countries and worldwide, except countries to which we cannot ship because of sanctions or a lack of delivery options. You will find the current list under Shipping and delivery.

How much does shipping cost?

Shipping is free within Germany. To the other EU countries we charge a flat rate based on the size of the work. Outside the EU the flat rate depends on the region and the size, plus any customs duties and import charges in the destination country, which are payable by the recipient. Prices are listed under Shipping and delivery. You will see the exact cost for your work in the cart before you pay.

How are the artworks packed?

Every work is packed carefully and securely using sturdy materials to prevent damage in transit. You will receive a tracking number to follow your delivery online.

What should I check on delivery?

Please check the packaging for external damage such as holes or tears when it is handed over. If you notice any damage, have the carrier record it on the spot.

What happens if my artwork is damaged in transit?

Please contact us right away. We will find a solution you are happy with, such as a repair, a replacement or a refund.

Will I pay customs or taxes for international delivery?

No customs duties apply within the EU. For deliveries outside the EU, import duties and taxes may apply. These are charged by the local authorities and are payable by the recipient.

Commissions and custom requests

A work is already sold. Can I still get it?

Every work is unique and no longer available once sold. We are happy to create a new work in a similar style for you, though. Send us an image of the work you liked and describe the size and frame. Learn more under Commissions.

Can I order a work in a different size?

Yes, we also offer made-to-measure pieces. Tell us your requirements and we will do our best to make it happen.

How long does a commissioned work take?

Usually three to four weeks. We start as soon as all materials have arrived and keep you informed at every step.

Will I see a preview of my artwork?

Yes. Once it is finished, we send you photos and short clips of your work together with the invoice. The work is shipped once the invoice has been paid.